Job Type: Full-Time | Mode: Remote (Work from Home)
CTC: ₹3,03,000 – ₹3,36,000 per annum
Experience Required: 0 years (Freshers can apply)
Apply By: 5th September 2025
No. of Openings: 20
🏢 About the Company
AXI WORKFORCE PRIVATE LIMITED is a recruitment process outsourcing (RPO) firm established in 2024. It offers manpower solutions across sectors like IT, KPO, BPO, retail, and manufacturing. With a strong client base in India and globally, the company is known for high-quality staffing and HR support services.
👩💼 Job Role: Customer Service Executive
As a Customer Service Executive, you will be interacting with customers via chat or email, resolving their concerns, and ensuring a high level of satisfaction. This is a frontend support process, and the role is fully remote.
🧾 Key Responsibilities
- Provide prompt and clear communication to customers via chat and email
- Handle customer queries and concerns professionally and patiently
- Accurately document all interactions and update records
- Follow up on pending issues to ensure resolution
- Collaborate with the internal team to address complex concerns
- Use CRM tools, systems, and software for customer service management
✅ Eligibility & Skill Requirements
| Requirement | Details |
|---|---|
| Education | Graduate (must not be enrolled in any full-time course) |
| Language Proficiency | Excellent verbal & written English |
| Typing Skills | Should have proficient typing speed |
| Communication Skills | Strong business writing & comprehension skills |
| Customer-Oriented Attitude | Must have a soft-skill-focused approach |
| Computer Literacy | Basic MS Office & typing tools |
| Shifts | Comfortable working night shifts or as per business needs |
| Work Location | Although mentioned “WFH”, note: candidates must be comfortable with Work From Office |
| COVID-19 Vaccination | Must be fully vaccinated |
⚠️ Important: Despite being labeled “Work from Home,” the job description later mentions “Comfortable with only WFO” — confirm this during application.
💰 Salary Breakdown
| Component | Amount (Annual) |
|---|---|
| Fixed Pay | ₹3,00,000 – ₹3,30,000 |
| Variable Pay | ₹3,000 – ₹6,000 |
| Total CTC | ₹3,03,000 – ₹3,36,000 |
🎁 Perks & Benefits
- 🗓️ 5-Day Work Week
- 🏥 Health Insurance Coverage
- 🌐 Remote Work Environment (subject to confirmation)
- 💼 Opportunity to work in international customer support process
📝 Application Process
| Step | Description |
|---|---|
| 1. | Prepare an updated resume with focus on communication/customer support |
| 2. | Apply through Internshala Job Portal or company-provided link |
| 3. | Shortlisted candidates will be contacted for an assessment or interview |
| 4. | Interview may include typing test, grammar/writing check, and scenario-based questions |
💬 FAQs
Q1. Is this job work from home or work from office?
⚠️ The job title says WFH, but the requirements state “comfortable with only WFO.” Please confirm with the recruiter.
Q2. What shifts are required?
⏰ You should be ready to work night shifts or as per business needs (U.S./UK time zones possible).
Q3. Is prior experience needed?
👶 No. Freshers with good communication skills and typing ability are welcome.
Q4. Is this a technical support role?
🛠️ No, this is a non-technical, customer service process via chat/email only.
