📍 Work from Anywhere | High-Paying Opportunity!
💸 CTC: ₹25–40 LPA
👨💻 Experience Required: 5–10 Years
🔗 Apply Now: Click Here to Apply
🚀 Join a fast-paced tech-driven company that’s transforming SaaS support experiences for global clients! If you’re a technical troubleshooter, email infrastructure expert, and customer-first thinker, this role is for you!
🔧 Role Overview
As a Customer Success Engineer, you’ll be the technical face for our top-tier clients — resolving complex product issues, debugging email delivery problems, and working closely with engineering to eliminate roadblocks.
🛠️ What You’ll Do:
✅ Own and resolve complex customer issues (email, DNS, API, inbox logic)
✅ Deep-dive into SPF, DKIM, DMARC, SMTP, DNS, API integrations
✅ Support via Slack, chat, Loom, and calls — fast and high quality
✅ Build internal tools and Postman scripts for debugging
✅ Provide feedback to product and growth teams
✅ Document everything — create help docs, scripts, and solutions
✅ Improve retention with excellent support and feature unlocks
🎯 Success Metrics:
⚡ FRT under 15 mins | Resolution time under 12 hrs
⚡ <20% of issues escalated to engineering
⚡ CSAT >90% | 80%+ root cause clarity in P1/P2 tickets
⚡ Support 10–20 key accounts per quarter
⚡ Contribute 2–4 public/internal tools/docs monthly
🧠 You’re a Fit If You Have:
- 🔍 Strong debugging skills in SaaS, PaaS, or developer tools
- 📧 Deep understanding of email infrastructure (SMTP, SPF, DKIM, DMARC)
- 🔧 Hands-on with Postman, Zapier, Make, n8n, Retool
- 💬 Excellent written/spoken English — US client interaction
- 🧑💻 Experience with REST APIs, JSON, cold email tools, and CRMs
- 💡 Bonus: Familiarity with Google Postmaster, MXToolbox, scripting in Python/Node.js
🧑🎓 Education:
🎓 B.Tech / M.Tech in any specialization
📌 Job Type:
🕐 Full-Time | 🏠 Remote | 🧑💼 Permanent Role
📍 Hiring Office: Remote (Noida-based company)
📩 Apply Now:
🔗 Apply Now: Click Here to Apply
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